Frequently Asked Questions

General

What is neurals?

neurals is an AI-powered FinOps automation platform that helps companies reduce cloud costs, enforce governance, and automate manual operations.

How does the 30-day ROI guarantee work?

If you don't see identified savings greater than the cost of your subscription within the first 30 days, we will refund your payment.

Billing & Pricing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex) and can support invoicing for Enterprise plans.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time from the Billing settings in your dashboard. Changes will be prorated.

Technical

How do I connect my AWS account?

You can connect your AWS account by creating a read-only IAM role with our provided CloudFormation template. See the Quick Start Guide for details.

Is my data secure?

Yes. We are SOC 2 Type II certified. We use bank-grade encryption for all data in transit and at rest. We only request read-access by default and never store your cloud credentials.